Being on time for your treatment is greatly appreciated; likewise we will try to run on time to the best of our ability. In the event that you are late for an appointment we will be happy to provide the remaining portion of the allocated treatment time. Please arrive 15 minutes prior to your scheduled treatment time. This will allow you time to fill in a confidential consultation form (first visit only). To avoid delaying our next guests late arrival for any appointment may result in a shortening of the appointment time or may mean we are unable to provide the service booked & may have to offer you an alternative treatment for the remaining portion of your allocated treatment time.
Payment Terms & Cancellation Policy
We will require a credit card number to secure all appointments. All Massage Bookings will be required to pay 50% of treatment cost at time of booking to secure all appointments. We require at least 24 hours notice if you need to cancel a single appointment. Failure to do so (or send someone in your place) will incur 100% of the treatment cost being charged to your credit card.
Appointments made at short notice within a 24 hour period are deemed as confirmed and will incur 100% cancellation Fee. This policy allows others to enjoy our services as well as recognising the value of the time of our talented Spa Therapists.